[Ed. I sent this through the general comment form on Highmark BCBS’s site earlier tonight]

To whom it may concern,

Your website is a navigation horror.

Furthermore, I am unable to use your provider search with either Internet Explorer 6 (used by more than 50% of all Internet users (see http://www.thecounter.com/stats/2003/May/browser.php)) due to a javascript error when submitting, or with Mozilla Firebird, version 0.6.

This horrendous error, combined with the fact that it has taken more than 10 weeks to be reimbursed for a prior office visit (granted, not the problem of the web team, but an indicator of the same bloated bureaucracy), makes me wish that, as evil as they also are, UPMC’s private healthcare division would push you out of this region for good.

I wish you good day.

(footnote) I’m unable to even submit this feedback form with Mozilla. Please get your collective heads out of your asses.